Refunds & Returns

PLEASE FIND BELOW AN OVERVIEW OF OUR MOST FREQUENTLY ASKED QUESTIONS REGARDING THE RETURN POLICY WITH THE ANSWER. IS YOUR QUESTION NOT IN BELOW LIST? FEEL FREE TO CONTACT US AT [email protected]
All orders are subject to cancellation until they are shipped. If your order has been paid and you need to change or cancel, please contact us within 12 hours.

How to return the goods?
Please contact [email protected] with your order number and the product you want to exchange or return, we will take care of the rest.
Help! I can’t find my return voucher.
Don’t worry, our packages do not include a return voucher. Just contact [email protected] and we’ll get you a refund.

What is your return policy?
All returns must be processed within 30 days of receipt of the order.
For an exchange or return, or if you’re having trouble returning an item within the 30-day timeframe, please contact [email protected].
The order number must be provided for the return and you will receive a full refund to your original form of payment. Please note, your original shipping fee is non-refundable.

What should I do if I receive the wrong product?
If you received a different product than the one you ordered, sorry about that! Please contact us at [email protected] and we will definitely bring you the product you ordered.
All of our products come with a 30-day money-back guarantee. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. You should only return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to bring you the best solutions!
Please do not return your purchase to us unless we give you permission to do so.
We will not return items and refunds for any personal reasons not covered by the items above.

What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
  • Securely pack the items in a box.
  • Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  • Use the address listed and affix the appropriate amount of postage.
  • Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to [email protected]
Please note! If you have received a faulty product, it is important that you send an e-mail to [email protected] before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
*Note: Returned products must be intact
Any questions about Refunds & Returns please contact us E-mail: [email protected]